EMCCC's Monthly Membership "Power Luncheon" provides the chamber stakeholders & it's general membership to stay informed on issues relevant to the local business community with a networking luncheon and featured keynote speaker.
Keynote Speaker: Tom McManimon
Founder & President
StimulusBrand Advertising & Marketing
Topic: Extraordinary Customer Service. The value in delivering above and beyond.
The world currently looks different from the norm, and more than likely, your organization is looking a little different right now, too — including your customer service.
Think for a moment: How is my company delivering customer service?
Are you going above and beyond the norm of customer service to make sure your customers are happy and taken care of, even if it means thinking outside the box.
Or could you use a little inspiration?
People have expectations. So, delivering to those expectations is not good enough.
“Good” and “better” are often the greatest enemies of “best.”
Successful people pursue excellence and refuse mediocrity.
They stand out from the crowd because they refuse
to be average and to simply go with the flow.
They do more than expected. It’s as simple as that.
You get that 5-star rating by going above and beyond.
Going above and beyond should be easy right? It can be.
Doesn’t always need to be a great effort or even be costly.
You just need to be present to recognize an opportunity to make a difference.
Tom McManimon is the founder & President of StimulusBrand Advertising & Marketing. He is an accomplished creative director, designer, copywriter, positioning strategist, author, musician, and speaker. A nationally recognized branding expert, Tom has led award-winning ad campaigns, created re-branding efforts for large multi-national companies, and countless company start-ups. After a 20-yr career with
larger agencies, Tom launched his agency, StimulusBrand in 2002 —providing strategic planning, brand identity, advertising, web design, video & TV, collateral, social media, public relations, and more.
His agency serves companies across a diverse set of industries and media in B2B and Consumer categories. Clients like: Philadelphia Insurance Companies, The Bank of
Princeton, Prudential Mortgage Capital, Henry J Austin Health Center, Taylor Pork Roll, SMUG Brewing, and more.
Tom is also a published author and professional speaker delivering keynotes and
professional presentations to companies and business organizations. His books titled:
The Position Player, centered around Brand Positioning and another on personal
branding, The Stuff That Sticks can be purchased on Amazon.com.
You may also learn at www.stimulusbrand.com
Sponsorship Opportunities Available- contact Jude@emccc.org